Culture is the one thing almost always discussed in any organization.
Whenever there’s an annual meeting or team-building session, culture is what inspires people to be one and remain with the company.
Until everyday happens.
How do you define culture?
Culture can be the set of beliefs the company collectively has—like excellence and teamwork.
It can also be the set of guiding principles like how people in your organization should interact with your customers.
These define where you want to be. These define your ideal culture.
But, how do you define your company’s current culture?
How can you make improvements in your culture if you cannot define what it currently is or where it currently stands?
How can you get to where you want to be if you do not know where you are?
Your current culture can be defined by two simple words: personal experiences.
It’s your customers’ personal experiences with you.
It’s your employees’ personal experiences with you.
It’s every one’s personal experience with you.
Culture is collective. But, the collective is comprised of the individuals—the personal experiences.
A satisfied customer experiences your culture differently from an irate customer.
A highly motivated and engaged employee experiences your culture differently from a disconnected and disgruntled one.
What’s your company’s culture? What’s the individual’s personal experience with your company?